IMPORTANT!

 

From Monday 9 August 2021 E-Consult is not available outside the Practice hours of 8am - 6.30pm Monday to Friday. 

E Consult should be used for medical advice, sick notes or administrative requests. If you feel you need an appointment, please contact reception to book a telephone appointment.  PLEASE DO NOT USE E-CONSULTATION TO REQUEST A GP APPOINTMENT, these can be arranged by calling our reception or booking online.

contact your doctors online and get a response by the end of the next working day

Please ensure that when completing the E-Consult, you record which pharmacy you use.

Welcome to The Lindley Group Practice

Mission Statement: "To provide consistent, high quality, patient centred care"

lindley

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

          

************************************************************************************************************************  

From Monday 27 September 2021

To the patients of Lindley Group practice,

From today (27/9/21) we are changing how appointments are offered. When you contact the surgery, you will still be asked by reception for some further information.  If following this a GP appointment is required, subject to availability,  you will be offered the option of a phone call or face to face appointment.

Any online booked appointments will remain as a phone-call currently however if we are given enough information in the reason for the appointment and feel a face-to-face review may be more appropriate you may receive a text message asking you to attend instead.

If you have requested a telephone call, the change means you will be advised the call is either morning or afternoon. We will not be able to give you an exact time you will receive the call.

For URGENT requests we do ask that you give the reception team as much information as possible. This allows the on-call doctor to triage the request and decide on the most appropriate management. For URGENT requests you MUST also be available to attend the surgery if requested at ANY point in the day.

With regards to the booking of appointments you will only be able to do this over the phone or via our online system.  The receptionists will not be booking ANY appointments at reception to try and keep the number of people in reception to a minimum.

If we are seeing more people face to face, due to the constraints of our building it will be impossible to maintain social distancing in our waiting rooms. We will provide hand sanitiser and antibacterial wipes if you wish to wipe down your chair/armrests and MASK WEARING REMAINS MANDATORY.  However, once you have checked in if you do not feel comfortable waiting in the waiting room then please wait outside where we can easily find you.

COVID 19

As per national guidance if you have symptoms of Covid 19 or are isolating please do not attend the surgery. If following a phone-call we decide you need to be seen at the surgery, we will arrange this with you.  If you are symptomatic, we will not accept the home lateral flow tests as evidence of not having Covid 19, you MUST book a PCR test either online at www.gov.uk or by calling 119.

A note about Econsults-please DO NOT USE them to request an appointment with the GP. If you feel you need to speak to a doctor, then either book an appointment online or call the surgery. Any Econsults received requesting a call-back will be texted advising them to book an appointment at the surgery.

As with any changes there will be teething problems. Please bear with us while we all adjust. This does not mean we will have additional appointments available, the doctors will still continue the same number of appointments they have done throughout the pandemic but you will be offered the option of phone or face to face.  As a guide each GP has 30-35 patient contacts per day (not including the on-call GP). We ask you to be kind and patient and as always, we will ensure that we do the same.

Social Media Zero Tolerance Policy

Following activity on Social Media where patients of Lindley Group Practice have posted derogatory comments about the practice and some of our staff; we now have a Social Media Zero Tolerance Policy in place.

If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor-patient professional relationship, and may result in the individual being removed from our list.

We may contact the patients involved and invite them to have a discussion with the practice manager or one of the GP Partners to explore any issues they may have.

We welcome all feedback as it gives us the opportunity to review the services that we provide and, where necessary or appropriate, make changes or improvements.

We would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.

Posting derogatory or offensive comments online can cause unwarranted distress to our practice members and staff.

They may also cause other patients to delay or dissuade them from presenting to the surgery to received medical treatment.

PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT.

CHANGE IN PHONE LINE OPENING TIME FROM NOVEMBER 2020

From Monday 9th November 2020, our phone lines now open at 8am Monday to Friday. The closing time remains unchanged.

INCREASED CALL DEMAND AND ABUSE TOWARDS STAFF

Our reception are experiencing significant increased call demand and ask that patients only contact us if absolutely necessary. We ask that patients use online access to their medical records for results, to order prescriptions and use other services such as Pharmacists, Opticians, Dentists and www.nhs.uk.  To obtain online access to your medical record, please contact reception.

We understand the pandemic is a stressful time for us all and request your patience during this busy time, we are taking calls as quickly and efficiently as possible.  However verbal abuse towards staff will not be tolerated and will result in removal from the practice list.

Advice for Parents re Child Health

Here is a link with useful tips and contacts from Kirklees Council:  https://www.kirklees.gov.uk/beta/health-and-well-being/pdf/coronavirus-community-pack.pdf     

******************************************************************************************************************

Requests for letters for cancelled travel

The surgery is receiving requests for travel cancellation letters from people who want to cancel their trips due to the risk of contracting Coronavirus. Please click here  https://www.gov.uk/foreign-travel-advice  for advice regarding travel to specific areas of the world. Depending on your specific travel policy, most travel insurance will cover cancelled trips to countries which the Government advise not to travel. 

***** A letter from the GP is NOT required  *****

In addition, please be advised that the surgery is unable to provide letters to travel insurance companies supporting requests for refunds by by patient, who without any significant medical illness, cancel their travel plans.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Kickstart your health

Your health matters. We can help you improve your wellbeing by making healthier lifestyle choices.

You'll find the tools and support you need to quit smoking, get active, and lose weight.

There has never been a better time to kickstart your health. Let's do this!

https://www.nhs.uk/better-health/

Social Prescriber

Social Prescribing connects people to a range of activities, services and events in your local community.  Please see the attached for more information:

Social Prescribing

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Premises

We have wheelchair access via the front entrance and a disabled WC on the ground floor. Car parking is available at the rear of the premises and 2 spaces allocated for disabled parking near the front entrance.

Practice Leaflet  :   Practice Leaflet

Click here for the Practice Leaflet

(Site updated 05/10/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website