ZERO TOLERANCE TO ABUSE
Over recent weeks the abuse our staff has been receiving is increasing and this will not be tolerated.
Our staff have been sworn at, shouted at and threatened just for doing their jobs. They can only work with the resources they have. They cannot control how many people phone the practice or how quickly the appointments go in the morning. While we understand it is frustrating to be told you are 30th in the queue this means there are 29 people ahead of you also calling the surgery.
As advised in our initial phone message all calls to reception are recorded. Any people who swear or shout at any member of staff will receive a warning letter and if there are further incidences removed from our list. Any threats of physical violence or threats against the building will be reported to the police and you will be removed from our list. Our receptionists have also been told to terminate any calls where a person shouts or becomes abusive. Any incidences of a person entering our building and acting in a threatening or abusive manner will be removed from our list and if necessary we will call the police.
The issues with access to primary care are a national problem and will not be solved by abusing the people who are trying to help you.
NEW SURGERY PREMISES PROPOSAL - PRESS RELEASE
WE NEED YOUR FEEDBACK ABOUT THE PLANS FOR OUR NEW PREMISES!
Proposals to create a modern base for a Huddersfield GP practice have been submitted to planners.
The proposed scheme, to replace Lindley Group Practice’s existing building next to Huddersfield Royal Infirmary with a brand-new medical centre right next to the current premises, have been submitted for formal planning and funding approval.
The idea of the new building has long been in the pipeline, and many patients gave feedback on what they’d like to see in new premises via a survey in 2018. Most people were very supportive of the need for better facilities and keen to see better accommodation for the practice team.
The proposed new building would be constructed right next to the current surgery. The state-of-the-art, energy-efficient new medical centre would have dedicated patient, clinical and administrative space and capacity to provide more training for staff, with better parking for all who use the building.
Dr Matt Kaye from Lindley Group Practice said: “For us, this is first about the care that we can give to our patients: with the building we have now, there are limits to what we can do and the experience that we can give our patients when they come to see us. We want more for our patients and this new facility will give us the modern space we need to do that. This is also about creating a much better workplace for our team. We’ve grown our staff exponentially over the years and we need more and better space to accommodate all the professionals supporting our patients.”
Catherine Wormstone, Head of Primary Care Strategy and Commissioning for Kirklees CCG said: “It’s great to see the plans for Lindley Group Practice developing. I know the team are putting a lot of time into creating the right space where they can provide services that meet patients’ needs, today and in the future.”
Lindley Group Practice has been based in its current building next to Huddersfield Royal Infirmary since the 1960s. Over the years, the practice has taken on more staff and needs more space and parking to offer a wider range of services to its 11,000 patients. Some consulting rooms are very small and not fit for purpose, doorways are narrow making wheelchair access difficult and four consulting rooms are upstairs and there is no lift. The reception area is cramped and offers little privacy for patients or the practice team.
The proposed new building would offer capacity to care for 13,000 patients and would be fully-accessible for patients with disabilities. Patients can share ideas and suggestions for the new building at www.lindleygpbuild.com
From Monday 9 August 2021 E-Consult is not available outside the Practice hours of 8am - 6.30pm Monday to Friday.
E Consult should be used for medical advice, sick notes or administrative requests. If you feel you need an appointment, please contact reception to book a telephone appointment. PLEASE DO NOT USE E-CONSULTATION TO REQUEST A GP APPOINTMENT, these can be arranged by calling our reception or booking online.
Please ensure that when completing the E-Consult, you record which pharmacy you use.
Welcome to The Lindley Group Practice
Mission Statement: "To provide consistent, high quality, patient centred care"
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
From Monday 27 September 2021
To the patients of Lindley Group practice,
From 27.9.2021 we have changed how appointments are offered. When you contact the surgery, you will still be asked by reception for some further information. If following this a GP appointment is required, subject to availability, you will be offered the option of a phone call or face to face appointment.
Any online booked appointments will remain as a phone-call currently however if we are given enough information in the reason for the appointment and feel a face-to-face review may be more appropriate you may receive a text message asking you to attend instead.
If you have requested a telephone call, the change means you will be advised the call is either morning or afternoon. We will not be able to give you an exact time you will receive the call.
For URGENT requests we do ask that you give the reception team as much information as possible. This allows the on-call doctor to triage the request and decide on the most appropriate management. For URGENT requests you MUST also be available to attend the surgery if requested at ANY point in the day.
With regards to the booking of appointments you will only be able to do this over the phone or via our online system. The receptionists will not be booking ANY appointments at reception to try and keep the number of people in reception to a minimum.
If we are seeing more people face to face, due to the constraints of our building it will be impossible to maintain social distancing in our waiting rooms. We will provide hand sanitiser and antibacterial wipes if you wish to wipe down your chair/armrests and MASK WEARING REMAINS MANDATORY. However, once you have checked in if you do not feel comfortable waiting in the waiting room then please wait outside where we can easily find you.
As per national guidance if you have symptoms of Covid 19 or are isolating please do not attend the surgery. If following a phone-call we decide you need to be seen at the surgery, we will arrange this with you. If you are symptomatic, we will not accept the home lateral flow tests as evidence of not having Covid 19, you MUST book a PCR test either online at www.gov.uk or by calling 119.
A note about Econsults - please DO NOT USE them to request an appointment with the GP. If you feel you need to speak to a doctor, then either book an appointment online or call the surgery. Any Econsults received requesting a call-back will be texted advising them to book an appointment at the surgery.
As with any changes there will be teething problems. Please bear with us while we all adjust. This does not mean we will have additional appointments available, the doctors will still continue the same number of appointments they have done throughout the pandemic but you will be offered the option of phone or face to face. As a guide each GP has 30-35 patient contacts per day (not including the on-call GP). We ask you to be kind and patient and as always, we will ensure that we do the same.
Social Media Zero Tolerance Policy
Following activity on Social Media where patients of Lindley Group Practice have posted derogatory comments about the practice and some of our staff; we now have a Social Media Zero Tolerance Policy in place.
If any such posts are brought to our attention they could be viewed as a potential breakdown in the doctor-patient professional relationship, and may result in the individual being removed from our list.
We may contact the patients involved and invite them to have a discussion with the practice manager or one of the GP Partners to explore any issues they may have.
We welcome all feedback as it gives us the opportunity to review the services that we provide and, where necessary or appropriate, make changes or improvements.
We would ask that rather than posting derogatory or hurtful comments about the practice or any of our staff on social media, please speak to us about this or put your comments to us in writing giving us the opportunity to respond.
Posting derogatory or offensive comments online can cause unwarranted distress to our practice members and staff.
They may also cause other patients to delay or dissuade them from presenting to the surgery to received medical treatment.
PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT.
CHANGE IN PHONE LINE OPENING TIME FROM NOVEMBER 2020
From Monday 9th November 2020, our phone lines now open at 8am Monday to Friday. The closing time remains unchanged.
INCREASED CALL DEMAND AND ABUSE TOWARDS STAFF
Our reception are experiencing significant increased call demand and ask that patients only contact us if absolutely necessary. We ask that patients use online access to their medical records for results, to order prescriptions and use other services such as Pharmacists, Opticians, Dentists and www.nhs.uk. To obtain online access to your medical record, please contact reception.
We understand the pandemic is a stressful time for us all and request your patience during this busy time, we are taking calls as quickly and efficiently as possible. However verbal abuse towards staff will not be tolerated and will result in removal from the practice list.
Advice for Parents re Child Health
Here is a link with useful tips and contacts from Kirklees Council: https://www.kirklees.gov.uk/beta/health-and-well-being/pdf/coronavirus-community-pack.pdf
Requests for letters for cancelled travel
The surgery is receiving requests for travel cancellation letters from people who want to cancel their trips due to the risk of contracting Coronavirus. Please click here https://www.gov.uk/foreign-travel-advice for advice regarding travel to specific areas of the world. Depending on your specific travel policy, most travel insurance will cover cancelled trips to countries which the Government advise not to travel.
***** A letter from the GP is NOT required *****
In addition, please be advised that the surgery is unable to provide letters to travel insurance companies supporting requests for refunds by by patient, who without any significant medical illness, cancel their travel plans.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Kickstart your health
Your health matters. We can help you improve your wellbeing by making healthier lifestyle choices.
You'll find the tools and support you need to quit smoking, get active, and lose weight.
There has never been a better time to kickstart your health. Let's do this!
Social Prescribing connects people to a range of activities, services and events in your local community. Please see the attached for more information:
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
We have wheelchair access via the front entrance and a disabled WC on the ground floor. Car parking is available at the rear of the premises and 2 spaces allocated for disabled parking near the front entrance.
Practice Leaflet : Practice Leaflet
Click here for the Practice Leaflet
(Site updated 21/01/2022)