Patient Survey Results

New Premises Survey Findings

We asked the view of patients through a recent survey in June and July 2018 regarding what they consider is important in new premises for Lindley Group Practice.

We had a fantastic response (2000 completed surveys) and would like to thank everybody who took part, your feedback is valuable to us.

Your views will now be considered by the Practice and we hope to identify potential options for the relocation of premises.

We will feedback when this has been done.

Please see below a full report of the findings and a summarisation.

FINAL Lindley Group Practice report of findings

Lindley Group Practice Sept 18 'you said we did' report and summary

GP Patient Survey Results

This is a survey sent out by NHS England to patients twice a year to assess their experience of the access and quality of care they receive from their GPs. 242 surveys were sent, 117 responded, giving a 48% response rate. This is a summary of results from January to March 2017 survey.

Satisfied with the GP Surgery opening hours

78%

Last GP seen was good at treating them with care and concern:

91%

Lasp GP seen was good at involving them in decisions about their care:

86%

 

Ease of accessing the GP Surgery by phone:

48%

 

Good experience of making an appointment:

67%

We are constantly working to improve telephone access by ensuring that 3 reception staff are answering the phones at peak morning times (7.30am to 9.00am) to reduce queue call waiting times. 

The survey results can be found on www.gp-patient.co.uk