We are aware as a practice there are several rumours circulating on social media with regards to us not delivering the Covid 19 vaccination.
When the contract for delivering the vaccination was presented to GP practices from NHS England, it was presented as an opt in service. Following discussions at the practice and after reviewing all aspects of the contract, we felt we would not be able to deliver this and continue to provide our existing services and so made the decision not to sign.
As a practice though we are part of a larger network of practices known as the Greenwood Primary Care Network. The other practices within the network did feel able to sign the contract and together with the Tolson and Viaduct Primary Care Networks have been delivering the vaccines at Cathedral House since December. Altogether this covers 26 separate GP practices. Within that plan provision was also put in place to vaccinate Lindley Group Practice patients and we have worked both with the clinical director of the Greenwood Primary Care Network and Greater Huddersfield Clinical Commissioning Group to ensure this happens.
The team at Cathedral House are doing an amazing job and they have delivered over 30,000 doses to date. They have invited everyone in the top four at risk categories, have started working into the next at risk groups and also completed first doses at all the 55 care homes the combined networks look after. They have also vaccinated the vast majority of housebound patients. This all includes patients from Lindley group practice.
When Cathedral House receive a delivery, each practice within the networks are allocated a number of vaccines based on their practice list size. The number of people that can be invited is limited by the number of vaccines Cathedral House is delivered. Currently the networks have no control over this, they are just advised at the end of each week how many vaccines they will receive the following week. This is why not everyone within the same risk group is invited at the same time and as they move down the groups the number of patients within each group gets larger. Nationally as we move through the groups as well people will be able to book on the national booking system to receive their vaccines at participating pharmacies (there are currently two in Huddersfield) or the vaccination centres.
As we are not signed up to the contract we do not receive any of the payments connected to delivering the vaccination and this quite rightly will go to the practices who have delivered it on our behalf.
As our patients you may not agree with our decision but please believe, we made it based on wanting to ensure we could continue to deliver our existing services which we know are already stretched and not put further pressure on our staff. Lindley group patients have not been disadvantaged by us not signing up and all of you will be invited when your time comes or alternatively you will be able to book on the national system.
We cannot pass comment on people you may know who have appeared to have had their vaccine out of turn and following the issuing of this statement we will not be replying further to individual enquiries about the decision we made as the partners at Lindley Group Practice.
CHANGE IN PHONE LINE OPENING TIME FROM MID NOVEMBER 2020
From Monday 9th November 2020, our phone lines will open at 8am Monday to Friday. The closing time remains unchanged.
INCREASED CALL DEMAND AND ABUSE TOWARDS STAFF
Our reception are experiencing significant increased call demand. We ask that patients use online access to their medical records for results, to order prescriptions and use other services such as Pharmacists, Opticians, Dentists and www.nhs.uk. We understand the pandemic is a stressful time for us all and request your patience during this busy time, we are taking calls as quickly and efficiently as possible. However verbal abuse towards staff will not be tolerated and will result in removal from the practice list.
CHANGES TO APPOINTMENTS IN LIGHT OF CURRENT CORONAVIRUS GUIDANCE
Information and guidance re Covid 19 (Coronavirus) is changing daily and the number of confirmed cases in the UK is increasing. With this in mind, we have implemented changes at the Practice to ensure both the safety of you and our staff.
Face to Face Appointments PLEASE DO NOT COME TO THE SURGERY UNLESS INSTRUCTED TO DO SO. GPs and Nurses are seeing patients face to face on a discretionary basis.
On line appointments: We have appointments available online, both in advance and appointments that open for same day access.
Advance online appointments are 7.30am-8.00am , these are put on 6 weeks in advance.
Same day online appointments are 8.00am-9.50am every morning.
Triaging - The Reception staff have been asked by the Doctors to ask you for a brief summary of the problem you are contacting us for. We have various support staff including pharmacists, first contact practitioners, social prescribers, counselling services which reception can signpost you to. You do not have to give a summary of your problem to reception, but it helps if you can.
Prescription requests - You can also post your request through the surgery door, or order online. We are no longer taking prescription requests over the phone as we need to free up phone lines.
******** WE HOPE YOU ARE ALL COPING WELL DURING THE PANDEMIC AND KEEPING A POSITIVE MENTAL ATTITUDE AS WE WORK COLLECTIVELY TOWARDS THE DE-ESCALATION STEPS AND RETURN TO A NEW NORMAL. YOU AS PATIENTS CAN ALSO HELP US BY FOLLOWING ALL GUIDANCE ON COVID 19 FROM NHS ENGLAND . AS WELL AS THIS, PLEASE BE AWARE OF THE INCREASED PRESSURE AND DEMAND THIS IS PLACING ON STAFF ******
SAME DAY APPOINTMENTS AVAILABLE TO BOOK ONLINE
From Monday 21st January 2019, we release the morning "same day" appointments at 7.30am (8.00am on Fridays) to be booked online for that day, except on our half day closure dates. We hope this will improve patient access and reduce phone calls into the surgery.
For dates of our half day closures, please look under the "Opening Times" section of the website.
LIQUID NITROGEN CLINICS (CRYOTHERAPY)
It is with regret that as of Thursday 18 October 2018, we have discontinued our liquid nitrogen clinics. This is due to a supply issue of liquid nitrogen (the product used in our clinic to freeze warts/verruccas and skin tags)
Alternative treatment options for patients are:
Warts/Verruccas - A service is available at Huddersfield University Podiatry Clinic. Appointments can be requested online at www.hud.ac.uk/about/community-impact/services/podiatry/ or Tel 01484 472201. There is a charge per visit.
Products are also available at most pharmacies.
Skin tags - Products can be purchased at most pharmacies for safe removal of skin tags. Advice is available on line at: www.nhs.uk/conditions/skin-tags.
Moles - If you have a mole which is changing in appearance or colour, always seek a GP opinion.
STOPPING OF OPEN ACCESS CLINICS
We no longer provide Open Access Surgery Monday, Wednesday & Fridays
Statement from the GP Partners
From w/c 16th April 2018, we stopped Open Access clinics and have now moved back to a completely appointment based system.
Please phone on the morning of the day you wish to be seen.
We know our appointment system is not working at the moment for you as patients and us as Doctors. We thought that moving the morning Open Access clinics to the afternoons would make them more accessible to patients, but it has created a situation where patients arrive all at the same time. This results in overcrowding of the waiting rooms and car park with very long waits for patients as the queue often starts at 1.30pm and Open Access clinic starts at 2.30pm.
Another reason we moved the Open Access clinics to afternoons, is because patients were avoiding using the morning Open Access clinics and then ringing the surgery after 10.00am for a same day appointment and there would be very few appointments left for the remainder of the day. An example of this is when we are fully staffed on a Monday morning there were 5 Doctors seeing 18 patients each, we have the capacity to see 90 patients, even with 1 Doctor on leave, on a Monday morning, thats still a 72 patient capacity. It got to the point where we were seeing around 50 patients on a Monday morning and then experiencing a deluge of phone calls requesting same day appointments as soon as the clinic ended. In effect a waste of 40 morning appointments.
You will have also noticed that we have had to limit the number of patients seen in Open Access clinic, this depends of the number of Doctors available. This is for safety reasons. There are only so many consultations a Doctor can do in a row each day before becoming fatigued. Patient safety is our utmost priority and a Doctor who has already seen 25 patients in a row, each with different or multiple problems, would be struggling to maintain the level of concentration required for a safe consultation. This is why we limit our Open Access clinics.
We feel as a practice, the Open Access clinics are no longer working for the reasons above, as well as the fact they are being utilised inappropriately. Patients are attending with multiple complaints or long standing problems, not the one, quick urgent problem that it was set up and advertised for.
For this reason, we have stopped the Open Access clinics, and move back to a completely appointment based system. After an appointment system review, we hope to be able to offer enough same day appointments for patients who need them as well as appointments bookable in advance and possibly appointments that can be booked in advance within the same week.
However, no system is ever going to be perfect and with our ever increasing list size (currently 10,700), we may have to review things again.
How you can help.
You as patients can help. Not every problem needs to be seen by a GP. Local pharmacists offer very good advice for minor ailments such as coughs/colds. Self help information is available on this website and on www.nhs.uk. Local opticians can see/treat eye problems. There are lots of services available via Locala (www.locala.org.uk) that do not require a GP referral.
Our receptionists have recently trained as care navigators so they can advise you about the best options available. Please listen to their advice as it will likely save you time but also ensure that the patients who do need a GP appointment can get one.
We thank you for taking the time to read this very comprehensive statement.
Doctors Kaye, O'Brien, Johnson, Flanagan, Oughton, Woodhead and Clayton.
MJOG MESSENGER APP
By downloading the MJog messenger app, you will register for health communications from the Practice.
Its quick and easy to use, and more importantly, there are no SMS charges!
Download the app here:
We now have pharmacist support within the Practice. Our Pharmacists are now carrying out face to face medication reviews with patients and telephone consultations, saving GP appointments. They can deal with any medication query including dosage advice and side effects.
They are available Monday to Friday for telephone consultations.
Please contact reception for your appointment.
EVENING AND WEEKEND APPOINTMENTS NOW AVAILABLE
Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and at weekends.
Pre-bookable and on the day appointments are available between 6.30pm and 8.30pm each weekday with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm.
GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre Hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.
How to book an evening or weekend appointment at the Hub:
You can also book an evening or weekend appointment by ringing the Practice on 01484 516349. If you need to book an appointment when the Practice is closed, then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.