CHANGE IN PHONE LINE OPENING TIME FROM MID NOVEMBER 2020
From Monday 9th November 2020, our phone lines will open at 8am Monday to Friday. The closing time remains unchanged.
INCREASED CALL DEMAND AND ABUSE TOWARDS STAFF
Our reception are experiencing significant increased call demand and ask that patients only contact us if absolutely necessary. We ask that patients use online access to their medical records for results, to order prescriptions and use other services such as Pharmacists, Opticians, Dentists and www.nhs.uk. We understand the pandemic is a stressful time for us all and request your patience during this busy time, we are taking calls as quickly and efficiently as possible. However verbal abuse towards staff will not be tolerated and will result in removal from the practice list.
CHANGES TO APPOINTMENTS IN LIGHT OF CURRENT CORONAVIRUS GUIDANCE
Information and guidance re Covid 19 (Coronavirus) is changing daily and the number of confirmed cases in the UK is increasing. With this in mind, we have implemented changes at the Practice to ensure both the safety of you and our staff.
Face to Face Appointments PLEASE DO NOT COME TO THE SURGERY UNLESS INSTRUCTED TO DO SO. GPs and Nurses are seeing patients face to face on a discretionary basis.
On line appointments: In order to be able to triage patients who are requesting appointments, we have stopped the all online appointments on a temporary basis. The only online appointments available are early morning.
Triaging - We ask that patients only contact the surgery if your problem is urgent and will not wait until the Pandemic is over. We are unable to refer patients to hospital consultants, for blood tests, x-rays and scans as all routine work has been suspended
Prescription requests - You can also post your request through the surgery door, or order online. We are no longer taking prescription requests over the phone as we need to free up phone lines.
******** YOU AS PATIENTS CAN ALSO HELP US BY FOLLOWING ALL GUIDANCE ON COVID 19 FROM NHS ENGLAND . AS WELL AS THIS, PLEASE BE AWARE OF THE INCREASED PRESSURE AND DEMAND THIS IS PLACING ON STAFF PARTICULARLY THE RECEPTION TEAM ON THE FRONT DESK. THIS DEMAND ON PHONE LINES WILL INEVITABLY INCREASE DUE TO THE SUSPENSION OF ONLINE APPOINTMENTS AND THIS WILL UNFORTUNATELY INCREASE YOUR WAIT TIME ON THE PHONE. **********
SAME DAY APPOINTMENTS AVAILABLE TO BOOK ONLINE
From Monday 21st January 2019, we release the morning "same day" appointments at 7.30am (8.00am on Fridays) to be booked online for that day, except on our half day closure dates. We hope this will improve patient access and reduce phone calls into the surgery. **** THIS IS TEMPORARILY UNAVAILABLE DURING THE PANDEMIC ******
For dates of our half day closures, please look under the "Opening Times" section of the website.
LIQUID NITROGEN CLINICS (CRYOTHERAPY)
It is with regret that as of Thursday 18 October 2018, we have discontinued our liquid nitrogen clinics. This is due to a supply issue of liquid nitrogen (the product used in our clinic to freeze warts/verruccas and skin tags)
Alternative treatment options for patients are:
Warts/Verruccas - A service is available at Huddersfield University Podiatry Clinic. Appointments can be requested online at www.hud.ac.uk/about/community-impact/services/podiatry/ or Tel 01484 472201. There is a charge per visit.
Products are also available at most pharmacies.
Skin tags - Products can be purchased at most pharmacies for safe removal of skin tags. Advice is available on line at: www.nhs.uk/conditions/skin-tags.
Moles - If you have a mole which is changing in appearance or colour, always seek a GP opinion.
STOPPING OF OPEN ACCESS CLINICS
We no longer provide Open Access Surgery Monday, Wednesday & Fridays
Statement from the GP Partners
From w/c 16th April 2018, we stopped Open Access clinics and have now moved back to a completely appointment based system.
Please phone on the morning of the day you wish to be seen.
We know our appointment system is not working at the moment for you as patients and us as Doctors. We thought that moving the morning Open Access clinics to the afternoons would make them more accessible to patients, but it has created a situation where patients arrive all at the same time. This results in overcrowding of the waiting rooms and car park with very long waits for patients as the queue often starts at 1.30pm and Open Access clinic starts at 2.30pm.
Another reason we moved the Open Access clinics to afternoons, is because patients were avoiding using the morning Open Access clinics and then ringing the surgery after 10.00am for a same day appointment and there would be very few appointments left for the remainder of the day. An example of this is when we are fully staffed on a Monday morning there were 5 Doctors seeing 18 patients each, we have the capacity to see 90 patients, even with 1 Doctor on leave, on a Monday morning, thats still a 72 patient capacity. It got to the point where we were seeing around 50 patients on a Monday morning and then experiencing a deluge of phone calls requesting same day appointments as soon as the clinic ended. In effect a waste of 40 morning appointments.
You will have also noticed that we have had to limit the number of patients seen in Open Access clinic, this depends of the number of Doctors available. This is for safety reasons. There are only so many consultations a Doctor can do in a row each day before becoming fatigued. Patient safety is our utmost priority and a Doctor who has already seen 25 patients in a row, each with different or multiple problems, would be struggling to maintain the level of concentration required for a safe consultation. This is why we limit our Open Access clinics.
We feel as a practice, the Open Access clinics are no longer working for the reasons above, as well as the fact they are being utilised inappropriately. Patients are attending with multiple complaints or long standing problems, not the one, quick urgent problem that it was set up and advertised for.
For this reason, we have stopped the Open Access clinics, and move back to a completely appointment based system. After an appointment system review, we hope to be able to offer enough same day appointments for patients who need them as well as appointments bookable in advance and possibly appointments that can be booked in advance within the same week.
However, no system is ever going to be perfect and with our ever increasing list size (currently 10,700), we may have to review things again.
How you can help.
You as patients can help. Not every problem needs to be seen by a GP. Local pharmacists offer very good advice for minor ailments such as coughs/colds. Self help information is available on this website and on www.nhs.uk. Local opticians can see/treat eye problems. There are lots of services available via Locala (www.locala.org.uk) that do not require a GP referral.
Our receptionists have recently trained as care navigators so they can advise you about the best options available. Please listen to their advice as it will likely save you time but also ensure that the patients who do need a GP appointment can get one.
We thank you for taking the time to read this very comprehensive statement.
Doctors Kaye, O'Brien, Johnson, Flanagan, Oughton, Woodhead and Clayton.
MJOG MESSENGER APP
By downloading the MJog messenger app, you will register for health communications from the Practice.
Its quick and easy to use, and more importantly, there are no SMS charges!
Download the app here:
We now have pharmacist support within the Practice. Our Pharmacists are now carrying out face to face medication reviews with patients and telephone consultations, saving GP appointments. They can deal with any medication query including dosage advice and side effects.
They are available Monday to Friday for telephone consultations.
Please contact reception for your appointment.
EVENING AND WEEKEND APPOINTMENTS NOW AVAILABLE
Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and at weekends.
Pre-bookable and on the day appointments are available between 6.30pm and 8.30pm each weekday with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm.
GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre Hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.
How to book an evening or weekend appointment at the Hub:
You can also book an evening or weekend appointment by ringing the Practice on 01484 516349. If you need to book an appointment when the Practice is closed, then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.