Types of Appointments we offer
Surgeries are by appointment only.
We have 3 types of appointments:
On the day
**We ask that patients present with one problem per appointment as the standard GP appointment length is 10 minutes and Practice Nurse 15 minutes. This will enable us to deliver safe clinical care **
On The Day (Same day) Appointments
These are appointments that are made available at 7.30am that day.
The morning on the day appointments are also available to book online that morning from 7.30am (8.00am on Fridays) , except on the monthly half day closure dates.
For dates of our half day training closures, please look in the "opening times and half day closures" section.
This means that patients can access appointments on the same day they contact the surgery We have an average of 80 use on the day appointments each day. They are very popular and do fill quickly.
Pre Book Appointments (booked in advance)
These are appointments that can be booked up to 6 weeks in advance. These are generally 7.30am-8.20am and a mixture of other times during the day. These are for non urgent problems.
Patients with urgent medical problems will be seen the same day. You will be asked to give brief details of your problem to help reception staff determine urgency.
If you wish to see a specific Doctor, this may delay your appointment due to availability.
We are always looking to improve our appointments system and welcome any suggestions or feedback you may have.
Evening and Weekend Appointments now available
Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and at weekends.
Pre-bookable and on the day appointments are available between 6.30pm and 8.30pm each weekday with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm. Please note these appointments are not provided by GPs at this practice, but by GPs working in the Primary Care Centre Hub at Huddersfield Royal Infirmary.
GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre Hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.
How to book an evening or weekend appointment at the Hub:
You can also book an evening or weekend appointment by ringing the Practice on 01484 516349. If you need to book an appointment when the Practice is closed, then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.
Online Booking Of Appointments
We offer on line booking of appointments, to register for online access, please see reception with a form of photo ID.
Morning "on the day" appointments are available to book on line from 7.30am each morning (8.00am on Fridays), except on the monthly half day closure days.
To avoid queues at the reception desk, we have a self check-in system which is simple and quick to use.
Text Reminder Service
The practice has a text reminder service for patients who have booked appointments in advance. If we have your mobile phone number on our records, you should receive a text reminder 24 hours prior to your appointment.
It is your responsibility to ensure that we have your up to date contact details. Incorrect information can delay or prevent us from contacting you, but also delay hospital referrals and appointments.
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The practice does not routinely offer telephone consultations, however if you leave your query with the receptionist, we will either return your call or the Doctor may contact you.
It is important to let us know if you cannot attend your appointment in a timely manner. We can always use it for somebody else.
You can cancel using the text facility by texting the word CANCEL. Its even easier if you download the MJog Messenger app and you can cancel an appointment by simply pressing the cancel button.
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Failing To Attend Appointments
Missed GP appointments are a headache for Practices and a waste of health professional time. To try and reduce our non attendance rates, we have a text reminder system, therefore it is important we are kept informed of changes to mobile phone numbers.
This is our policy on non attendance:
ADULTS - On non attendance, you will be contacted to advise you have missed a GP appointment and to check we hold the correct mobile number. You will be advised that further incidences of non attendance may lead to removal from the practice list. The Practice usually allows 3 non attendances, each case is then considered by the GPs as we appreciate sometimes there are ongoing circumstances. Action is then decided appropriately.
CHILDREN - On non attendance, a parent is contacted to advise. If no discussion takes place, our GP safeguarding lead is made aware and a further attempt at contact will be made. Children who repeatedly fail to attend appointments with no given reason will be referred to the Local Authority Child Safeguarding Team for further intervention.