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Surgery Charter

The doctors will always to their best for you, but need your help to provide quality care. Please show your support by following these simple guidelines:

  • Mobile Phones - Please turn your mobile off or onto silent whilst on the surgery premises. Please do not use your phone on the premises. 
  • NHS Zero Tolerance - The practice operated a zero tolerance policy, any person using verbal or physical abuse will be removed from the practice list. 
  • Please treat your Doctor and staff with politeness as you would expect to be treated by them. 
  • Please cancel appointments in good time so the appointment can be re-used. 
  • One appointment is for one person. 
  • If you are more than 10 minutes late, you may be asked to make another appointment. 
  • Please think twice before call a Doctor to your home, is a visit really necessary? 
  • Please do not expect a prescription every time you visit the surgery, good advice is often the best treatment. 
  • Please remember the Doctors are only human, they cannot solve all your problems and some illnesses cannot be cured. 
  • Please keep children under control on the premises, they should not be allowed to wander unsupervised and may become at risk. 
  • So we can maintain accurate records, please ensure you update us of any change of name, address, contact numbers etc.

As a patient, you can expect:

  • To be treated courteously at all times. 
  • To be given information about the availability of services within the practice. 
  • To be given an appointment as per your request where ever possible. 
  • To be seen within 30 minutes of your appointment time and if not, to be given an explanation of the delay. 
  • To be able to speak to any member of staff in private if you ask to do so. 
  • To have your medical records treated in confidence. 
  • To be kept fully informed about all aspects of your condition, possible treatments and side effects.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website