Appointments

Surgeries are by appointment only. We have 3 types of appointments: On the day, Pre Book and urgent. To help that you are seen on time, we ask that patients present with one problem per appointment.

On the day:

These are appointments that are made available each morning. This means that patients can access appointments on the same day they contact the surgery We have an average of 80 use on the day appointments each day. They are very popular and do fill quickly.

Pre Book:

These are appointments that can be booked up to 6 weeks in advance. These are generally 7.30am-8.20am and a mixture of other times during the day. These are for non urgent problems.

Urgent Appointments:

Patients with urgent medical problems will be seen the same day. You will be asked to give brief details of your problem to help reception staff determine urgency.

If you wish to see a specific Doctor, this may delay your appointment due to availability.

We are always looking to improve our appointments system and would welcome any comments or suggestions that you may have.

Online booking of appointments

We offer on line booking of appointments, please see reception with a form of photo ID.

Self Check-in:

To avoid queues at the reception desk, we have a self check-in system which is simple and quick to use.

Text Reminder Service

The practice has a text reminder service for patients who have booked appointments in advance. If we have your mobile phone number on our records, you should receive a text reminder 24 hours prior to your appointment.

IT IS YOUR RESPONSIBILITY TO ENSURE THAT WE HAVE YOUR UP TO DATE CONTACT DETAILS. INCORRECT INFORMATION CAN DELAY OR PREVENT US FROM CONTACTING YOU, BUT ALSO DELAY HOSPITAL REFERRALS AND APPOINTMENTS.

Cancelling Appointments

It is important to let us know if you cannot attend your appointment in a timely manner. We can always use it for somebody else.

Failing to attend Appointments

Missed GP appointments are a headache for Practices and a waste of health professional time. To try and reduce our non attendance rates, we have a text reminder system, therefore it is important we are kept informed of changes to mobile phone numbers.

This is our policy on non attendance:

ADULTS - On non attendance, you will be contacted to advise you have missed a GP appointment and to check we hold the correct mobile number. You will be advised that further incidences of non attendance may lead to removal from the practice list. The Practice usually allows 3 non attendances, each case is then considered by the GPs as we appreciate sometimes there are ongoing circumstances. Action is then decided appropriately.

CHILDREN - On non attendance, a parent is contacted to advise. If no discussion takes place, our GP safeguarding lead is made aware and a further attempt at contact will be made. Children who repeatedly fail to attend appointments with no given reason will be referred to the Local Authority Child Safeguarding Team for further intervention.

Home Visits

We only carry out home visits for those too ill to come to surgery or the housebound.

Home visits should be requested before 10 am wherever possible.

We aim to visit between 11.00am and 1.00pm each day. Any visit requested after 10am will be passed to the oncall doctor for the day. They may contact you by telephone to assess you, and will visit you dependent on the clinical urgency of your complaint. This may be later in the day. Please be prepared to give our reception staff brief details of the problem so we can judge the urgency when planning rounds.

Telephone Consultations

The practice does not offer telephone consultations, however if you leave your query with the receptionist, we will either return your call or the Doctor may contact you.

Access to Medical Records

You have a right to access to your written and computerised medical record. A request can be made via the Practice Manager or Reception Manager. Any photocopy of written record is charged at 35p per A4 sheet.

 

For more NHS information and services please visit NHS Choices or NHS 111